Privacy Policy

Effective Date: 01.03.2025

Welcome to our web shop. We value your privacy and are committed to protecting your personal data in compliance with General Data Protection Regulation (GDPR) (EU) 2016/679 and other relevant data protection laws. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, purchase our digital products, or subscribe to our paid services.

1. Data Controller

The data controller responsible for processing your personal data is our Excel Intelligence. You can contact us at team@sc-econsult.com.

2. Data We Collect

We collect and process personal data when you use our website. This includes information you provide directly, such as your name, email address, billing address, and payment details when creating an account, purchasing digital products, or subscribing to our services. We also collect transaction data related to purchases and order history, as well as information from support requests. Additionally, we collect data automatically, including your IP address, browser type, operating system, referring website, and usage patterns. We use cookies and tracking technologies to improve user experience, analyze website traffic, and support security measures, and you can manage these via your browser settings

3. Legal Basis for Processing Personal Data

Under GDPR, we process your personal data based on several legal grounds. We rely on the performance of a contract when processing orders, managing subscriptions, and providing customer support. Our legitimate interests allow us to improve our services, secure our website, and analyze user behavior. We also process data to comply with legal obligations, such as tax and accounting requirements. Where required, we seek your consent, particularly for marketing and cookie usage.

4. How We Use Your Data

We use your personal data to process and fulfill your orders, provide access to purchased digital products, and manage paid subscriptions. Your data is also used to handle inquiries, support requests, and technical assistance. We send transactional emails, order confirmations, and account-related notifications. Additionally, we use your information to improve website functionality, optimize user experience, and comply with legal and regulatory requirements. If you have opted in, we also send marketing communications.

5. Data Sharing and Third-Party Services

We do not sell or rent your personal data, but we may share it with trusted third parties for specific purposes. Payment processors, such as Stripe and PayPal, handle transactions securely. Cloud storage and hosting providers ensure website functionality, while email and communication services send transaction-related notifications and marketing emails if you have given consent. We may also disclose data to legal and regulatory authorities if required by law. All third-party providers comply with GDPR and maintain adequate security measures.

6. Data Retention

We retain your personal data only as long as necessary. Transaction and subscription records are kept for six years for tax and legal compliance. Customer support data is retained for up to two years after the last interaction. Marketing communications data is stored until you withdraw consent. Once the retention period expires, your data is securely deleted or anonymized.

7. Your Rights Under GDPR

Under the GDPR, you have several rights concerning your personal data. You can request access to your personal data, obtain a copy, and request corrections if the data is inaccurate or incomplete. You have the right to request the deletion of your personal data under certain conditions and may also request to restrict processing. The right to data portability allows you to receive your data in a structured format and transfer it to another service provider. You may object to certain types of data processing and withdraw previously given consent at any time. To exercise your rights, contact us at team@sc-econsult.com, and we will respond within one month as required by GDPR.

8. Data Security Measures

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for secure transactions, restricted access to personal data, and regular security audits and updates.

9. International Data Transfers

If your data is transferred outside the EU/EEA, we ensure compliance with GDPR by using Standard Contractual Clauses (SCCs) or transferring to countries recognized as having adequate data protection standards.

10. Cookies and Tracking Technologies

Our website uses cookies to enhance the user experience. You can manage or disable cookies through your browser settings. For more information, visit our cookie policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or website notifications. Please review this page periodically.

12. Contact Us

For any questions or concerns about this Privacy Policy, you can reach us at via email or via contact form which is to be found on our website.

This Privacy Policy complies with GDPR (EU) 2016/679 and other applicable data protection regulations. Your continued use of our services signifies your agreement to this policy. GDPR (EU) 2016/679 i drugim relevantnim propisima o zaštiti podataka. Vašom daljnjom upotrebom naših usluga potvrđujete suglasnost sa ovim pravilima.